Technical Support

Scroll to Explore

Download Center

Download the Yangyi Electromechanical sample booklet to quickly understand our company's products

Frequently Asked Questions

Can’t find your question in our Q&A? Write to us now, and we’ll be happy to help!

  • What is the warranty period for your products? How do I get after-sales service if there is a fault?

    All our vacuum pumps, recovery machines, and refrigeration tools come with formal warranty service. We provide free repairs and replacement parts for non-artificial quality issues. If you encounter problems such as faults, abnormal noise, air leaks, or operational abnormalities during use, you can contact us via online consultation or phone for repair requests. We offer quick troubleshooting, remote technical guidance, and factory repair services with efficient nationwide response.

  • Do you provide installation and usage guidance after purchase?

    Yes, we provide free one-on-one usage tutorials, operation videos, and installation & commissioning guidance. For customers in the refrigeration maintenance industry, we fully answer questions about equipment operation, maintenance, and daily care, helping you get started quickly and extend the service life of your equipment.

  • Do you support nationwide delivery and foreign trade export orders?

    Yes. We offer nationwide delivery with fast shipping for in-stock items. We also have mature foreign trade capabilities, including customs declaration, packaging, and sea/air freight arrangements, to meet the procurement needs of global customers.

  • Can you provide product brochures, datasheets, and English-language materials?

    Yes, we provide free product catalogs, specifications, manuals, and test reports. For foreign trade customers, we can also provide English versions of these materials, as well as customs documentation and product certification files, to support your marketing and customs clearance.

  • Do you support product customization and OEM/ODM branding?

    Yes, we support customized R&D and OEM/ODM production. We can customize the appearance, parameters, specifications, voltage, and brand logo according to your requirements, and accept bulk OEM/ODM orders. These services are suitable for retail brands, foreign trade customizations, and project bulk purchases.

  • Can you develop special-function equipment based on industry-specific needs?

    With our independent R&D, design, and manufacturing team, we can develop customized vacuum pumps, refrigerant recovery machines, and special refrigeration tools for special working conditions and refrigeration industry requirements. We provide one-stop services including solution design, prototype sampling, and mass production.

×